HELP & FAQ's
If you need assistance, call me at (954) 895-0867 or Contact Me
For additional support, feel free to contact our customer support department.
Call Toll Free: 1-866-MY-HEROES (1-866-694-3763)
Open 9:00 a.m. to 5:00 p.m. Mountain Daylight Time
- What We Do?
- How it Works?
- How Do I Get Started?
- Publishing ~ How does this process work?
- What are the benefits of Digital Scrapbooking?
- Why Should I Use Heritage Makers?
- What do I need to publish a book?
- Do I need my own software?
- How long does it take to publish my book?
- How do I (or others) get copies of my projects?
- What if there are mistakes in my final book?
- How do I get help making my own storybook?
- I don't have time to make a storybook! How can I get it done?
- I would love to make a storybook, but I don't know if I can afford it.
- I don't have time to meet. Is there another way?
- FAQ's about Project Credits
What We Do? TOP
Using our easy online publishing system, you can quickly and professionally publish a beautiful hardcover book - full color, high quality paper, stitched and library bound. Besides storybooks, we also have calendars, posters, greeting cards and postcards. View our products for more details.
How it Works? TOP
You can create your storybook in just a few hours. From the convenience of your own home, you collect your photos and write your story. Then choose the size and style of book you would like to create. Upload your scanned or digital photos and use them in our classic templates or create your own layouts with our drag and drop system. Add your text and that's it! Heritage Makers publishes your books and in about 10 business days they will arrive at your doorstep.
How Do I Get Started? TOP
All you need to get started is an online Heritage Studio account where you can store photos, create your heritage projects, order books and much more. Studio accounts also come with a treasury of professionally designed easy books, templates, layouts, backgrounds, fonts and access to hundreds of digital scrapbooking collections featuring backgrounds, embellishments, alphabets, and easy pages. Contact me for help in setting up your account.
Publishing ~ How does this process work? TOP
Step 1 - Choose a Heritage Studio Account
Heritage Studio is your online account where you can store photos, create heritage projects, order books and prints, and much more. Premier Studio accounts also come with a treasury of professionally designed project templates, layouts, backgrounds, embellishments, and fonts!Step 2 - Choose a Project
Choose from a variety of heritage-preserving projects, including Storybooks, StoryCards, Calendars, and Posters. View our Products for details.Step 3 - Log in and Begin
Purchase your account by contacting me, your Heritage Consultant. Once your order is processed, you will receive a Studio ID that you can use to log in. To begin a project, simply upload your scanned or digital photos to your account and start creating.
What are the benefits of Digital Scrapbooking? TOP
Top 15 Benefits of Digital Scrapbooking
- I will get more digital books done than scrapbooks, relieving much guilt while blessing my family and friends!
- My photos will not just be on my computer, but in beautiful, hardbound books
- It doesn't require the space and mess of traditional scrapbooking
- No need to print your digital pictures which saves money and hassle.
- No extra supplies needed, just your computer.
- With a few clicks of the mouse, your pages will appear before your eyes.
- You can continue changing pages until you publish your book.
- Your book can be reprinted if you damage it, loose it or if you have a fire.
- You can work on your book in your spare moments, and everything stays the way you leave it.
- I can free up my closet and garage space by selling my scrapbooking supplies
- You can make multiple copies of your books to share with family and friends
- A traditional scrapbook can be scanned and converted to a digital book.
- Your digital books can be hardbound and take up less space on your shelf.
- You don't have to be creative to a have a beautiful book
- There are not any supplies that children can get in to, just books for them to look at.
Digital Photography is the norm these days. Did you know that 95% of people taking pictures are taking them on digital cameras? It just makes sense to make the switch to digital scrapbooking.
Why Should I Use Heritage Makers? TOP
- The Heritage Makers system is all online so it is available 24/7
- Only a web browser and internet connection are necessary to get started
- Unlimited project creation and storage
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Access to your own personal consultant (me!) for help with ideas, free templates and any questions you might have
What do I need to publish a book? TOP
- Computer (Windows 98 or later. For Macs, OSX or later) 64 MB RAM Modem or network interface card Monitor with 1024 resolution.
- Internet access (preferably DSL or CABLE, high-speed)
- Firefox 2.0 or Internet Explorer 7.0 or greater
To download Internet Explorer 7.0, click here.
To download Firefox 2.0, click here. - Adobe Acrobat Reader 7.0
To download Adobe Acrobat Reader 7.0, click here. - Enabled Cookies
- Enabled Javascript
- Scanner, digital camera or CD with digital photos
(Photo developing stores can put your photos on CD from negatives or printed photos) - Photographs
-
Text
Do I need my own software? TOP
How long does it take to publish my book? TOP
Once you have submitted the template for printing, it takes 10-14 business days to arrive on your doorstep.
How do I (or others) get copies of my projects? TOP
You may republish any project you complete for whomever wants a copy. You may also have them log into your account and order it directly from my website. You won't have to gather money, order for them, or ship the book to them: We will do all that for you!
What if there are mistakes in my final book? TOP
Heritage Makers will reprint without change any book with their error (binding, etc). Any mistakes or changes by the author will be reprinted at ½ price.
How do I get help making my own storybook? TOP
Try the Heritage Makers online tutorials. Don't forget, you can contact your consultant anytime for help.
I don't have time to make a storybook! How can I get it done? TOP
I can get it done for you! Simply collect your photos and tell us a little about each one. We'll do the rest! Contact me with all your information and let's get started!
I would love to make a storybook, but I don't know if I can afford it. TOP
I don't have time to meet. Is there another way? TOP I can also do an Online Celebration or Virtual Demo for you: How it Works
FAQ's about Project Credits TOP
What's a credit?
A credit is a pre-purchased book or project that is added to your publishing account. Use your credit when your book or project is complete.
What kinds of project credits are available?
We have several sizes of storybooks to choose from, plus calendars, cards, posters, fold-outs, various greeting card sizes and now playing cards. See our products for details.
Can I get special pricing?
We have great specials each month that allow you to save when you buy multiple credits. Buy several for yourself, or share credits with a friend.
You can order by filling out the Contact form on this website, or by emailing me your request, or simply give me a call.
I'll enter your order the same day I recieve it, and your credits are deposited to your account immediately. You will receive an email confirmation after I enter your request and I give you your account number. Just activate your account and log in to see what credits you have in your account. Already have an account? Log In HERE.
Your credit is good for one year, and then it will expire, so you'll want to start your projects right away!
Unfortunately, you will lose the credit if it's not use within the year from the purchase date. So start your project right away, and don't let that opportunity slip away. I can always help you if you're in a jam. Just contact me.
How do I use my credits?
Once you place your order, I'll set up your account and give you instructions on how to get started.
Use your account to create your projects, and when you're finished, click the "Publish" button. Preview your project to make sure it's just right, and proceed with checkout. The checkout system will prompt you to select credits to use in your purchase. Once checkout is complete, your book or project should be delivered to your door in 10 - 15 business days!
Can I exhange my credits?
Yes! For example, if you buy an 8x8 storybook and you decide you'd like to make a 12x12 storybook instead, you can call the Heritage Makers home office when you're ready to publish and use the purchase price of your 8x8 storybook towards your 12x12 book. Call the home office for details at 866-MY-HEORES.
